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Outstanding Customer Service - The Ultimate Guide!

by Super Admin

$ 10

Business & Entrepreneurship

Outstanding Customer Service - The Ultimate Guide!

<h3 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:14pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Course Description</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Welcome to “Outstanding Customer Service – The Ultimate Guide!” brought to you by <span id="docs-internal-guid-2874de07-7fff-cd81-233c-22b67aefbc6a"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;">Sagson Educational Portal</span></span>, your trusted platform for e-learning. This comprehensive course dives into the core principles and advanced strategies of delivering exceptional customer service. With expertly designed chapters such as “Good Isn’t Good Enough,” “Providing ‘Concierge’ Level of Service,” and “How to Avoid the 10 Deadly Sins of Customer Service,” this course will empower professionals and organizations to elevate their customer service standards. Whether you’re looking to increase customer retention, boost satisfaction, or master difficult customer interactions, this course is the ultimate resource to transform your service game.</span></h3><h3 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:10pt 0pt 4pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Course Features</span></h3><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:8pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thoroughly Researched Content</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Each course is designed with meticulously researched materials to ensure comprehensive learning.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Engaging Audiovisual Modules</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Enjoy bite-sized modules that enhance understanding and retention through dynamic audiovisual content.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Expert Access</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Connect with leading industry professionals and academic experts for guidance and insights.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flexible Learning Duration</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Gain full access to the course for 365 days, with round-the-clock customer support available to assist you.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Instant Certification</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Receive a digital certificate immediately upon course completion, validating your new skills.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Assessments & Certification</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:#f8f8f8;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To earn certification from the Sagson Educational Portal, learners might be required to complete and pass certain assessments that test their understanding of the course material. These assessments are crucial in determining their eligibility for certification.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Order Your Certificate</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Complete the course and claim your certificate.</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br><br></span></p><p><!--StartFragment--><br class="Apple-interchange-newline"><!--EndFragment--></p>

Best seller
0
Created By Super Admin

$ 10

50% off $ 20

Estimated Time

2 hours 34 mins

On demand video

Enrolled By

0

Students & professionals

Total

15

Resources

Full

Lifetime

Access

About this Professional course

<h3 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:14pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Course Description</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Welcome to “Outstanding Customer Service – The Ultimate Guide!” brought to you by <span id="docs-internal-guid-2874de07-7fff-cd81-233c-22b67aefbc6a"><span style="font-size: 11pt; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline;">Sagson Educational Portal</span></span>, your trusted platform for e-learning. This comprehensive course dives into the core principles and advanced strategies of delivering exceptional customer service. With expertly designed chapters such as “Good Isn’t Good Enough,” “Providing ‘Concierge’ Level of Service,” and “How to Avoid the 10 Deadly Sins of Customer Service,” this course will empower professionals and organizations to elevate their customer service standards. Whether you’re looking to increase customer retention, boost satisfaction, or master difficult customer interactions, this course is the ultimate resource to transform your service game.</span></h3><h3 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:10pt 0pt 4pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Key Course Features</span></h3><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:8pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thoroughly Researched Content</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Each course is designed with meticulously researched materials to ensure comprehensive learning.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Engaging Audiovisual Modules</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Enjoy bite-sized modules that enhance understanding and retention through dynamic audiovisual content.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Expert Access</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Connect with leading industry professionals and academic experts for guidance and insights.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flexible Learning Duration</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Gain full access to the course for 365 days, with round-the-clock customer support available to assist you.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Instant Certification</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">: Receive a digital certificate immediately upon course completion, validating your new skills.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Assessments & Certification</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:#f8f8f8;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To earn certification from the Sagson Educational Portal, learners might be required to complete and pass certain assessments that test their understanding of the course material. These assessments are crucial in determining their eligibility for certification.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Order Your Certificate</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Complete the course and claim your certificate.</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br><br></span></p><p><!--StartFragment--><br class="Apple-interchange-newline"><!--EndFragment--></p>

<p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><b style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">A Stable Internet Connection</b></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><span style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">To access video lessons, downloadable materials, and online assessments without interruption.</span></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><b style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">A Laptop, Desktop, or Mobile Device</b></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><span style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Courses are accessible via any modern device with a web browser. For optimal experience, a larger screen is recommended.</span></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><b style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Basic Digital Literacy</b></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><span style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Familiarity with using a web browser, email, and basic navigation is helpful to complete the course smoothly.</span></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><b style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Up-to-Date Web Browser</b></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><span style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Ensure your device is running the latest version of Google Chrome, Firefox, Safari, or Microsoft Edge for full compatibility.</span></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><b style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">A Willingness to Learn</b></p><p style="color: rgb(73, 80, 87); text-align: justify; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;text-align:justify;"><span style="color:#000000;background-color:transparent;" data-mce-style="color:#000000;background-color:transparent;">Self-motivation and commitment to personal development are key to completing the course successfully.</span></p><p style="color: rgb(73, 80, 87); margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding: 0px !important;" data-mce-style="font-family:"Nunito Sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;color:rgb(73, 80, 87);margin:0px !important;padding:0px !important;"><br></p>

What You Will Learn

Enhanced Knowledge and Skills

Gain practical and theoretical understanding relevant to the subject area, improving both personal and professional competencies.

Certified Achievement

Receive Accredited Certificate upon successful completion, verifying your professional development.

Career and Workplace Readiness

Apply new skills confidently in real-world scenarios, boosting your employability and performance at work.

Self-Paced Learning Completion

Learn at your own convenience with full control over your pace, helping you achieve your goals more effectively.

Increased Confidence and Capability

Develop greater confidence in your abilities, enabling you to take on new challenges and responsibilities with ease.


Course content

WHY CUSTOMER SERVICE IS CRITICAL TO YOUR BUSINESS!

WHY Customer Service Is CRITICAL To Your Business!

0 hours 6 mins to complete
1 lessons

GOOD ISN'T GOOD ENOUGH!

Good Isn't Good Enough!

0 hours 4 mins to complete
1 lessons

WE ARE ALL IN THE "HELPING FIELD"

We Are ALL in the "Helping Field"

0 hours 11 mins to complete
1 lessons

PROVIDING "CONCIERGE" LEVEL OF SERVICE

Providing "Concierge" Level Of Service

0 hours 6 mins to complete
1 lessons

THE 5 TENETS OF TQM

The 5 Tenets Of TQM

0 hours 3 mins to complete
1 lessons

HOW TO BOOST CUSTOMER SATISFACTION

How To Boost Customer Satisfaction

0 hours 9 mins to complete
1 lessons

HOW TO AVOID THE 10 DEADLY SINS OF CUSTOMER SERVICE!

How To Avoid The 10 Deadly Sins Of Customer Service!

0 hours 15 mins to complete
1 lessons

MORE MONEY $$$ - THROUGH CUSTOMER RETENTION

More Money $$$ - Through Customer Retention

0 hours 5 mins to complete
1 lessons

HOW MUCH IS A CUSTOMER WORTH? $$$

How Much Is A Customer Worth? $$$

0 hours 9 mins to complete
1 lessons

DO YOU UNDERSTAND YOUR CUSTOMER?

Do You Understand Your Customer?

0 hours 8 mins to complete
1 lessons

DEALING WITH DIFFICULT CUSTOMERS

Dealing With Difficult Customers

0 hours 19 mins to complete
1 lessons

LEAP INTO CUSTOMER SERVICE!

LEAP Into Customer Service!

0 hours 18 mins to complete
1 lessons

EXCEPTIONAL PHONE SERVICE

Exceptional Phone Service

0 hours 17 mins to complete
1 lessons

WHY CUSTOMERS BUY FROM YOU! $$$

WHY Customers Buy From YOU! $$$

BONUS LECTURE!!! FINAL TIPS!!!

0 hours 24 mins to complete
2 lessons

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Frequently Asked Questions

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On completing the&nbsp;online purchase process you will have immediate access to your course.&nbsp;

How long do I have access to my purchased course?

You have access to the courses you have purchased indefinitely. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Do I have to complete a course in one go?

No, you can visit it at any time, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you. If you wish to return to the course at the point, you last left it at, please ensure you use the same device to access the course and do not clear your cache in between visits.

I have purchased the course online but cannot access the course?

Please contact the QH social media or by calling&nbsp;+97150209580.

Can I download or print a copy of the course material?

The software that we use for our eLearning does not have a download or print function, so there is no easy way to obtain this. For this reason, once you have purchased individual eLearning courses with us you have indefinite access to them so that you may return to the information and review it at any time.&nbsp;&nbsp;

When I will receive the refund payment?

Refunds will be made onto the original mode of payment and will be processed within 10 to&nbsp;45 days&nbsp;depending on the issuing bank of the credit card used.

What are the criteria in refund the payment for courses?

Any learner can withdraw from the programme and receive a refund based on the following Criteria:1- Online courses&nbsp;24 hours Before&nbsp;the course starts: No refund.2- more than 24 hours before the course starts: Full refund.3- Products Full refunds within&nbsp;14 days&nbsp;of purchase.Services As per terms and conditions in the service delivery contract.4. Payment confirmation

Can I cancel any program\course I sign in?

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

If I fail a course, can I retake it?

If you did not pass the course with the grade required to earn the certificate, you can enroll in a future session.

Options for Purchasing a Program.?

There are 2 options:Option 1:&nbsp;purchase the program bundle:One-click bundle purchase to add all the program courses at once.Option 2: Upgrade Course by CourseYou can also purchase the program courses one by one.&nbsp;&nbsp;

What types of certificates does SEP offers?

SEP currently offers&nbsp;two types&nbsp;of certificates:- Certificates for single courses- Program certificates for programs (series of courses)

Does SEP offer free certificates?

SEP courses do not award free certificates. Certificates are awarded only to passing students registered in the paid certificate track. The enrollment fee for this track varies by course.

Can I get a paper copy of my certificate?

SEP cannot send individual printed copies of certificates. However, you can save the certificate by downloading it as a PDF file.

I am not interested in a certificate. Can I still enroll in a course?

Yes. With the exception of professional education courses.

How do I download my certificate?

You can save your certificate on your computer by downloading it as a PDF using either the Chrome or Safari browser.&nbsp;

How can I add my certificate to my LinkedIn profile?

To add your SEP certificate directly to your LinkedIn profileLog in to your LinkedIn account, then go to your profile.On the right, in the Add profile section dropdown, choose Background and then select the drop-down triangle next to Licenses &amp; Certifications.In Name, enter the name of the course or program.In Issuing Organization, enter "SEP".(Optional) In Issue Date, enter the time period during which you earned the certification.(Optional) Select the checkbox This certification does not expire.You can leave the Credential ID field empty.In Certification URL, enter the URL for your certificate.

More questions? Visit the Learner Help Center.

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