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Handling difficult conversations

by Super Admin

$ 10

Communication & Public Speaking

Handling difficult conversations

<span id="docs-internal-guid-9ce19e1a-7fff-9a1b-59bd-ae8fc36bd7ef"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Course Description</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;"><br></span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Navigating difficult conversations in the workplace can be a significant challenge, often leading to misunderstandings, strained relationships, and reduced productivity. Many individuals find it difficult to express concerns, provide feedback, or effectively address conflicts, resulting in unresolved issues and increased tensions. The "Handling Difficult Conversations" course offered by Sagson Educational Portal equips learners with essential skills to tackle these situations with confidence and constructiveness. Through expert-led instruction and thoroughly researched content, participants engage in bite-sized, audiovisual modules and interactive learning experiences. This course delves into the psychology behind challenging conversations, fostering the development of effective communication strategies and enhancing emotional intelligence. By providing practical insights and techniques, learners are empowered to approach difficult dialogues with empathy, clarity, and professionalism, ultimately fostering improved workplace relationships and contributing to organizational success.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Key Course Features</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Thoroughly Researched Content</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Each course is designed with meticulously researched materials to ensure comprehensive learning.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Engaging Audiovisual Modules</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Enjoy bite-sized modules that enhance understanding and retention through dynamic audiovisual content.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Expert Access</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Connect with leading industry professionals and academic experts for guidance and insights.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Flexible Learning Duration</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Gain full access to the course for 365 days, with round-the-clock customer support available to assist you.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Instant Certification</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Receive a digital certificate immediately upon course completion, validating your new skills.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Assessments & Certification</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">To earn certification from the Sagson Educational Portal, learners might be required to complete and pass certain assessments that test their understanding of the course material. These assessments are crucial in determining their eligibility for certification.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Order Your Certificate</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Complete the course and claim your certificate. </span></p><br></span>

Best seller
0
Created By Super Admin

$ 10

50% off $ 20

Estimated Time

0 hours 51 mins

On demand video

Enrolled By

0

Students & professionals

Total

7

Resources

Full

Lifetime

Access

About this Professional course

<span id="docs-internal-guid-9ce19e1a-7fff-9a1b-59bd-ae8fc36bd7ef"><p dir="ltr" style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Course Description</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;"><br></span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Navigating difficult conversations in the workplace can be a significant challenge, often leading to misunderstandings, strained relationships, and reduced productivity. Many individuals find it difficult to express concerns, provide feedback, or effectively address conflicts, resulting in unresolved issues and increased tensions. The "Handling Difficult Conversations" course offered by Sagson Educational Portal equips learners with essential skills to tackle these situations with confidence and constructiveness. Through expert-led instruction and thoroughly researched content, participants engage in bite-sized, audiovisual modules and interactive learning experiences. This course delves into the psychology behind challenging conversations, fostering the development of effective communication strategies and enhancing emotional intelligence. By providing practical insights and techniques, learners are empowered to approach difficult dialogues with empathy, clarity, and professionalism, ultimately fostering improved workplace relationships and contributing to organizational success.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Key Course Features</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Thoroughly Researched Content</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Each course is designed with meticulously researched materials to ensure comprehensive learning.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Engaging Audiovisual Modules</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Enjoy bite-sized modules that enhance understanding and retention through dynamic audiovisual content.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Expert Access</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Connect with leading industry professionals and academic experts for guidance and insights.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Flexible Learning Duration</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Gain full access to the course for 365 days, with round-the-clock customer support available to assist you.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Instant Certification</span><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">: Receive a digital certificate immediately upon course completion, validating your new skills.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Assessments & Certification</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">To earn certification from the Sagson Educational Portal, learners might be required to complete and pass certain assessments that test their understanding of the course material. These assessments are crucial in determining their eligibility for certification.</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-weight: 700; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Order Your Certificate</span></p><p dir="ltr" style="line-height:1.38;background-color:#f8f8f8;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11.5pt; font-family: Arial, sans-serif; color: rgb(29, 28, 29); background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;">Complete the course and claim your certificate. </span></p><br></span>

<p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">A Stable Internet Connection</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To access video lessons, downloadable materials, and online assessments without interruption.</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">A Laptop, Desktop, or Mobile Device</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Courses are accessible via any modern device with a web browser. For optimal experience, a larger screen is recommended.</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Basic Digital Literacy</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Familiarity with using a web browser, email, and basic navigation is helpful to complete the course smoothly.</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Up-to-Date Web Browser</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ensure your device is running the latest version of Google Chrome, Firefox, Safari, or Microsoft Edge for full compatibility.</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13.999999999999998pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">A Willingness to Learn</span></p><p><span id="docs-internal-guid-98e40506-7fff-0d28-707d-0914c6ba22ee"></span></p><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Poppins,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Self-motivation and commitment to personal development are key to completing the course successfully.</span></p>

What You Will Learn

Enhanced Knowledge and Skills

Gain practical and theoretical understanding relevant to the subject area, improving both personal and professional competencies.


Certified Achievement

Receive Accredited Certificate upon successful completion, verifying your professional development.


Career and Workplace Readiness

Apply new skills confidently in real-world scenarios, boosting your employability and performance at work.


Self-Paced Learning Completion

Learn at your own convenience with full control over your pace, helping you achieve your goals more effectively.


Increased Confidence and Capability

Develop greater confidence in your abilities, enabling you to take on new challenges and responsibilities with ease.


Course content

WHY YOU NEED TO HANDLE IT

The Hidden Cost vs the Opportunity

Pre-empting the Conversation

0 hours 15 mins to complete
2 lessons

PICKING HOLES IN THE ARGUMENT

Logical Fallacies

Responding

Quick Quiz

Sources of Reference

0 hours 33 mins to complete
4 lessons

FINAL THOUGHTS

Conclusion

0 hours 3 mins to complete
1 lessons

Top Reviews

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Frequently Asked Questions

How do I purchase a course?

To purchase your course&nbsp;online just follow the link.&nbsp;Online purchases can either be paid for immediately by credit/debit card, you can nominate somebody else to pay on your behalf, or an invoice can be requested.

How do I access the courses I have paid for?

On completing the&nbsp;online purchase process you will have immediate access to your course.&nbsp;

How long do I have access to my purchased course?

You have access to the courses you have purchased indefinitely. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Do I have to complete a course in one go?

No, you can visit it at any time, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you. If you wish to return to the course at the point, you last left it at, please ensure you use the same device to access the course and do not clear your cache in between visits.

I have purchased the course online but cannot access the course?

Please contact the QH social media or by calling&nbsp;+97150209580.

Can I download or print a copy of the course material?

The software that we use for our eLearning does not have a download or print function, so there is no easy way to obtain this. For this reason, once you have purchased individual eLearning courses with us you have indefinite access to them so that you may return to the information and review it at any time.&nbsp;&nbsp;

When I will receive the refund payment?

Refunds will be made onto the original mode of payment and will be processed within 10 to&nbsp;45 days&nbsp;depending on the issuing bank of the credit card used.

What are the criteria in refund the payment for courses?

Any learner can withdraw from the programme and receive a refund based on the following Criteria:1- Online courses&nbsp;24 hours Before&nbsp;the course starts: No refund.2- more than 24 hours before the course starts: Full refund.3- Products Full refunds within&nbsp;14 days&nbsp;of purchase.Services As per terms and conditions in the service delivery contract.4. Payment confirmation

Can I cancel any program\course I sign in?

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

If I fail a course, can I retake it?

If you did not pass the course with the grade required to earn the certificate, you can enroll in a future session.

Options for Purchasing a Program.?

There are 2 options:Option 1:&nbsp;purchase the program bundle:One-click bundle purchase to add all the program courses at once.Option 2: Upgrade Course by CourseYou can also purchase the program courses one by one.&nbsp;&nbsp;

What types of certificates does SEP offers?

SEP currently offers&nbsp;two types&nbsp;of certificates:- Certificates for single courses- Program certificates for programs (series of courses)

Does SEP offer free certificates?

SEP courses do not award free certificates. Certificates are awarded only to passing students registered in the paid certificate track. The enrollment fee for this track varies by course.

Can I get a paper copy of my certificate?

SEP cannot send individual printed copies of certificates. However, you can save the certificate by downloading it as a PDF file.

I am not interested in a certificate. Can I still enroll in a course?

Yes. With the exception of professional education courses.

How do I download my certificate?

You can save your certificate on your computer by downloading it as a PDF using either the Chrome or Safari browser.&nbsp;

How can I add my certificate to my LinkedIn profile?

To add your SEP certificate directly to your LinkedIn profileLog in to your LinkedIn account, then go to your profile.On the right, in the Add profile section dropdown, choose Background and then select the drop-down triangle next to Licenses &amp; Certifications.In Name, enter the name of the course or program.In Issuing Organization, enter "SEP".(Optional) In Issue Date, enter the time period during which you earned the certification.(Optional) Select the checkbox This certification does not expire.You can leave the Credential ID field empty.In Certification URL, enter the URL for your certificate.

More questions? Visit the Learner Help Center.

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